PULLMAN MEMORIAL HOSPITAL, WASHINGTON Quality of Services and Reviews

PULLMAN MEMORIAL HOSPITAL Quality of Services
How often were the patients rooms and bathrooms kept clean? Room was "always" clean 84 %
How often were the patients rooms and bathrooms kept clean? Room was "sometimes" or "never" clean 3 %
How often were the patients rooms and bathrooms kept clean? Room was "usually" clean 13 %
How often was the area around patients rooms kept quiet at night? "Sometimes" or "never" quiet at night 6 %
How often was the area around patients rooms kept quiet at night? "Usually" quiet at night 24 %
Would patients recommend the hospital to friends and family? "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it) 1 %
Would patients recommend the hospital to friends and family? "YES", patients would definitely recommend the hospital 91 %
Would patients recommend the hospital to friends and family? "YES", patients would probably recommend the hospital 8 %
How often did nurses communicate well with patients? Nurses "always" communicated well 85 %
How often did nurses communicate well with patients? Nurses "sometimes" or "never" communicated well 1 %
How often did nurses communicate well with patients? Nurses "usually" communicated well 14 %
How often did doctors communicate well with patients? Doctors "always" communicated well 88 %
How often did doctors communicate well with patients? Doctors "sometimes" or "never" communicated well 2 %
How often did doctors communicate well with patients? Doctors "usually" communicated well 10 %
How often did patients receive help quickly from hospital staff? Patients "always" received help as soon as they wanted 80 %
How often did patients receive help quickly from hospital staff? Patients "sometimes" or "never" received help as soon as they wanted 4 %
How often did patients receive help quickly from hospital staff? Patients "usually" received help as soon as they wanted 16 %
How often was patients pain well controlled? Pain was "always" well controlled 76 %
How often was patients pain well controlled? Pain was "sometimes" or "never" well controlled 4 %
How often was patients pain well controlled? Pain was "usually" well controlled 20 %
How often did staff explain about medicines before giving them to patients? Staff "always" explained 74 %
How often did staff explain about medicines before giving them to patients? Staff "sometimes" or "never" explained 11 %
How often did staff explain about medicines before giving them to patients? Staff "usually" explained 15 %
Were patients given information about what to do during their recovery at home? No, staff "did not" give patients this information 14 %
Were patients given information about what to do during their recovery at home? Yes, staff "did" give patients this information 86 %
How do patients rate the hospital overall? Patients who gave a rating of "6" or lower (low) 2 %
How do patients rate the hospital overall? Patients who gave a rating of"7" or "8" (medium) 8 %
How do patients rate the hospital overall? Patients who gave a rating of "9" or "10" (high) 90 %
How often was the area around patients rooms kept quiet at night? "Always" quiet at night 70 %
Heart Attack or Chest Pain Process of Care Measures Heart Attack Patients Given Aspirin at Arrival 100 %
Heart Attack or Chest Pain Process of Care Measures Heart Attack Patients Given Aspirin at Discharge 0 %
Heart Attack or Chest Pain Process of Care Measures Heart Attack Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD) N/A %
Heart Attack or Chest Pain Process of Care Measures Heart Attack Patients Given Smoking Cessation Advice/Counseling N/A %
Heart Attack or Chest Pain Process of Care Measures Heart Attack Patients Given Beta Blocker at Discharge 100 %
Heart Attack or Chest Pain Process of Care Measures Heart Attack Patients Given Fibrinolytic Medication Within 30 Minutes Of Arrival N/A %
Heart Attack or Chest Pain Process of Care Measures Heart Attack Patients Given PCI Within 90 Minutes Of Arrival N/A %
Heart Failure Process of Care Measures Heart Failure Patients Given Discharge Instructions 36 %
Heart Failure Process of Care Measures Heart Failure Patients Given an Evaluation of Left Ventricular Systolic (LVS) Function 73 %
Heart Failure Process of Care Measures Heart Failure Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD) 75 %
Heart Failure Process of Care Measures Heart Failure Patients Given Smoking Cessation Advice/Counseling 50 %
Pneumonia Process of Care Measures Pneumonia Patients Assessed and Given Pneumococcal Vaccination 95 %
Pneumonia Process of Care Measures Pneumonia Patients Whose Initial Emergency Room Blood Culture Was Performed Prior To The Administration Of The First Hospital Dose Of Antibiotics 88 %
Pneumonia Process of Care Measures Pneumonia Patients Given Smoking Cessation Advice/Counseling 33 %
Pneumonia Process of Care Measures Pneumonia Patients Given Initial Antibiotic(s) within 6 Hours After Arrival 88 %
Pneumonia Process of Care Measures Pneumonia Patients Given the Most Appropriate Initial Antibiotic(s) 61 %
Pneumonia Process of Care Measures Pneumonia Patients Assessed and Given Influenza Vaccination 50 %
Surgical Care Improvement Project Process of Care Measures Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on the beta blockers during the period just before and after their surgery N/A %
Surgical Care Improvement Project Process of Care Measures Surgery patients who were given an antibiotic at the right time (within one hour before surgery) to help prevent infection N/A %
Surgical Care Improvement Project Process of Care Measures Surgery patients who were given the right kind of antibiotic to help prevent infection N/A %
Surgical Care Improvement Project Process of Care Measures Surgery patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery) N/A %
Surgical Care Improvement Project Process of Care Measures Heart surgery patients whose blood sugar (blood glucose) is kept under good control in the days right after surgery N/A %
Surgical Care Improvement Project Process of Care Measures Surgery patients needing hair removed from the surgical area before surgery, who had hair removed using a safer method (electric clippers or hair removal cream - not a razor) N/A %
Surgical Care Improvement Project Process of Care Measures Surgery patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries N/A %
Surgical Care Improvement Project Process of Care Measures Patients who got treatment at the right time (within 24 hours before or after their surgery) to help prevent blood clots after certain types of surgery N/A %

PULLMAN MEMORIAL HOSPITAL performance rates tell you the proportion of cases where a PULLMAN MEMORIAL HOSPITAL provided the recommended process of care. Only patients meeting the inclusion criteria for a measure are included in the calculation of the rate for a measure. A rate of 88% means that the hospital provided the recommended process of care 88% of the time. For example, the rates for aspirin at discharge for individuals who have had an acute myocardial infarction -- a heart attack -- tell you the percentage of patients who received an aspirin when they are discharged from the PULLMAN MEMORIAL HOSPITAL. The ultimate goal is the right care for the right patient at the right time. Hospitals with effective quality improvement programs are continually working toward this goal.

The information about PULLMAN MEMORIAL HOSPITAL posted on this website comes from the quality data submitted by hospitals to the HHS/MediCare QIO Clinical Data Warehouse for all inpatient discharges. These data alone is insufficient for purposes of reliably predicting PULLMAN MEMORIAL HOSPITAL, WASHINGTON performance. Information on this website should not be construed as an assesment of quality, endorsement or advertisement for PULLMAN MEMORIAL HOSPITAL, WASHINGTON. Information have been updated Nov 26th, 2010. Please refer to the source for additional terms and instructions: Read More

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